Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.Donate to our crowdfunder
To ask the Chancellor of the Exchequer how many call attempts were made to HM Revenue and Customs contact centres on each working day between 3 June and 15 June 2013; how many such calls were answered by HM Revenue and Customs contact centres; and how many answered calls led to a request for a needs enhanced support face-to-face meeting.
HM Revenue and Customs contact centres received and answered the calls in the following table during the period requested.
|Day||Call attempts made||Call attempts handled|
|3 June 2013||432,829||230,483|
|4 June 2013||303,293||239,433|
|5 June 2013||275,449||244,557|
|6 June 2013||258,957||222,146|
|7 June 2013||261,677||170,346|
|8 June 2013||52,759||43,607|
|9 June 2013||(1)—||(1)—|
|10 June 2013||487,726||272,389|
|11 June 2013||363,057||254,071|
|12 June 2013||351,012||229,126|
|13 June 2013||344,947||229,479|
|14 June 2013||340,268||212,086|
|15 June 2013||68,850||45,327|
Between 3 and
84 telephone requests resulted in 14 needs enhanced support face-to-face meetings in the north east pilot area. The remaining needs enhanced support calls were resolved over the phone. HMRC continues to work on developing its pilot to ensure all customers who need additional help receive it.