Social Security Benefits: Appeals

Work and Pensions written question – answered on 20th June 2013.

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Photo of Alistair Darling Alistair Darling Labour, Edinburgh South West

To ask the Secretary of State for Work and Pensions what guidance has been issued to Jobcentre Plus offices in relation to the time taken to implement decisions of tribunals where they relate to successful appeals by individuals.

Photo of Esther McVey Esther McVey The Parliamentary Under-Secretary of State for Work and Pensions

Appeal outcomes are treated as a change of circumstances for processing purposes. This means that once the outcome has been received (by e-mail), the decision checked for correctness and the Decision Making and Appeals Case Recording (DMACR) system updated, it will be passed by the decision-maker to the benefit processor for action. The Department's Code of Appeals Procedures, which is available on DWP website, includes guidance that the tribunal's decision should be put into effect as soon as possible.

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