Post Office

House of Lords written question – answered on 19th March 2013.

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Photo of Lord Renton of Mount Harry Lord Renton of Mount Harry Conservative

To ask Her Majesty's Government how they will ensure that customers of new village Post Office Local branches can continue to (1) pay cheques to HM Revenue and Customs, (2) make transactions using paying-in slips, (3) pay utility bills with cheques, (4) post overseas parcels exceeding 2 kilograms, and (5) purchase special stamp issues commemorating significant persons and events from British history.

Photo of Viscount Younger of Leckie Viscount Younger of Leckie The Parliamentary Under-Secretary of State for Business, Innovation and Skills

The availability of specific services across the post office network, including those operating the Post Office Local model, is an operational matter for Post Office Ltd. I have therefore asked Paula Vennells, Chief Executive of Post Office Ltd, to respond directly to my noble friend, and a copy of her reply will be placed in the Library of the House.

However, I note that a local model was extensively piloted in over 230 locations across the UK ahead of a national rollout in October 2012. Of these pilot branches, over half were piloted in rural areas. Independent research on behalf of Post Office Ltd found that the vast majority of customers stated that the local model was an improvement over the previous model.

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