Home Department written question – answered at on 14 March 2013.
Richard Fuller
Conservative, Bedford
To ask the Secretary of State for the Home Department how many letters from hon. Members to the UK Border Agency's MPs' Liaison Unit were responded to (a) within 20 working days and (b) after 20 working days; and how long each letter which was responded to in more than 20 days took to be responded to.
Mark Harper
The Minister for Immigration
The UK Border Agency received 28,564 letters from hon. Members during the period January to December 2012 of which 22,475 letters were replied to within 20 working days and 6,089 letters exceeded the 20 working day target.
The following table shows a breakdown of the days taken to reply to letters that exceeded the 20 working day target.
| Number | Percentage | |
| Total number of cases outside service standard | 6,089 | — |
| Between 20 and 30 days | 2,230 | 37 |
| Between 30 and 40 days | 1,168 | 19 |
| Between 40 and 50 days | 796 | 13 |
| More than 50 days | 1,315 | 22 |
| Cases still outstanding | 580 | 10 |
| Notes: 1. The figures only include letters received from the hon. Members 2. The figures provided are from management information and are therefore provisional and subject to change from published data. This information has not been quality assured under National Statistics protocols. 3. All percentage figures have been rounded to the nearest whole number. | ||
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