Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.Donate to our crowdfunder
The Student Loans Company (SLC) has robust procedures in place for the recording of special and recorded delivery documents; and for making appropriate compensation payments in respect of the loss of such documents.
As part of a process agreed with SLC, Royal Mail staff scan all recorded and special delivery documents individually; and then update their track and trace website to ensure that each item is delivered to the SLC. Each of these documents is then recorded by SLC on receipt, to ensure that both parties can reconcile each delivered item.
All items of postage received by SLC, including documentation received by special or recorded delivery, are scanned onto SLC's systems. Original documents are returned to the customer with details of the return logged on SLC's systems.
SLC considers compensation claims on a case by case basis. It will normally make compensation payments for lost documents where it has a record of receiving the documentation.