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Solicitors: Complaints

Justice written question – answered on 25th February 2013.

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Photo of Tom Watson Tom Watson Labour Party Deputy Chair; Campaign Co-ordinator, Deputy Chair, Labour Party

To ask the Secretary of State for Justice how many complaints the Solicitors Regulation Authority (SRA) received against solicitors in the last 12 months for which figures are available; and what action was taken by the SRA in response to such complaints.

Photo of Helen Grant Helen Grant The Parliamentary Under-Secretary of State for Women and Equalities

The SRA has informed me that it does not hold specific data on the number of complaints held against solicitors as it receives information about solicitors from a range of sources. This includes complaints, media reports, monitoring firms and other external intelligence. However, the SRA has provided details of the investigations it has held in 2012.

In 2012, the SRA investigated and closed a total of 6,000 cases, with 4,395 of those cases requiring no regulatory action. Of those where the investigation was upheld, the following sanctions were applied:

In 489 cases the allegation was upheld with

315 cases being issued a letter of advice

38 cases being dealt with by a Finding and warning

37 cases being dealt with by rebuke/reprimands

3 cases being dealt with by way of a fine

119 cases are being further dealt with by Solicitors Disciplinary Tribunal (SDT) referral

32 cases have other ongoing action

In some cases, more than one sanction was applied meaning the total number of sanctions do not necessarily add up to the number of cases investigated.

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