Work and Pensions written question – answered at on 18 October 2012.
To ask the Secretary of State for Work and Pensions how many complaints his Department received in relation to Atos Healthcare in (a) 2008, (b) 2009, (c) 2010, (d) 2011 and (e) 2012 to date.
The DWP Medical Services Contracts Correspondence Team has received the following volume of complaints about Atos Healthcare, in each of the years requested:
2008: no data retained prior to 2009
2009: 214
2010: 475
2011: 817
2012 (to date): 979
DWP closely monitors the performance of Atos Healthcare, including service delivery and the quality of the work of its health care professionals (HCPs) and this is achieved through a variety of methods, which includes monthly management information, claimant satisfaction surveys and feedback from complaints.
All customer complaints received are taken seriously and are properly investigated prior to a response being issued.
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