Consumers are already protected in law against faulty or substandard goods and services when they pay tradesmen for goods or services whether in cash or by other means. Depending on whether the consumer is paying for goods or services, the relevant legislation is the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982, respectively.
The Government are intending to bring forward a Consumer Bill of Rights to simplify and clarify consumer rights when those goods or services are defective so that they are easier for consumers to understand and enforce.
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) make it an offence for traders to treat consumers unfairly through misleading actions, misleading omissions or aggressive practices. The Government are also intending to bring forward proposals to give consumers who are victims of these practices clearer private rights of redress.