Schools: Complaints

Education written question – answered on 4th July 2012.

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Photo of Sharon Hodgson Sharon Hodgson Shadow Minister (Education)

To ask the Secretary of State for Education how many complaints against (a) mainstream schools and (b) free schools and academies he estimates his Department will process in the 2012-13 academic year.

Photo of Tim Loughton Tim Loughton The Parliamentary Under-Secretary of State for Education

The most recent analysis (Parents' and Young People's Complaints about Schools, published February 2012) carried out for the Department estimates (a) approximately 2,900 complaints may be received per annum against mainstream schools. The Department expects, based on previous experience, that a majority will not have followed the school's own complaints process. Consequently we will support the complainant by explaining their rights and redirecting their complaint.

It is not possible to estimate how many complaints against academies and free schools the Department will process in the coming year, as any prediction will only be possible when we know the number of academies and free schools open during the period 2012-13.

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