The Medicines and Healthcare products Regulatory Agency is an agency of the Department and has eight call centres, one of which uses private sector IT Helpdesk staff. The figures for the last three financial years and cost are as follows:
|Headcount||Cost (excluding VAT) (£)|
NHS Shared Business Services has a call centre facility using private sector staff in the United Kingdom and India. The breakdown is as follows:
The UK (Bristol): 27
India (Noida): 65
To identify the specific cost and the headcount for the last three financial years would involve a substantial and widespread trawl of these services, which would incur disproportionate cost.
In addition, the Department funds, or contributes towards costs, for a number of specific services, which may include telephone contact centres or helpdesk services. To identify them would involve a substantial and widespread trawl of these services, which would incur disproportionate cost.