Telephone Services

Home Department written question – answered on 2nd July 2012.

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Photo of Graeme Morrice Graeme Morrice Labour, Livingston

To ask the Secretary of State for the Home Department how many private sector call centre staff were used by her Department and its agencies in each of the last three financial years; and at what cost to the public purse.

Photo of Damian Green Damian Green The Minister for Immigration

The number of private sector call centre staff used by the Home Office and its agencies is not held centrally. The deployment of staff is a matter for each company contracted to provide call centre services to agreed service levels and price.

Each month, since April 2010, the Department publishes detail of supplier spend on its website,

Prior to April 2010 the cost of call centre services was not held centrally.

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