Aviation: Compensation

Transport written question – answered on 2nd July 2012.

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Photo of Lorely Burt Lorely Burt Chair of the Liberal Democrat Parliamentary Party

To ask the Secretary of State for Transport how many British nationals successfully claimed compensation under EU regulations for flights to and from EU member states that were cancelled or delayed in each year since the coming into force of those regulations; and if she will make a statement.

Photo of Theresa Villiers Theresa Villiers The Minister of State, Department for Transport

This information is not available.

Complaints about cancellations and delays under Regulation EC261/2004 are handled by the relevant National Enforcement Bodies (NEBs) in the country where the cancellation or delay occurred. Therefore a British national will be in contact with the appropriate NEB rather than the UK Civil Aviation Authority (CAA) if their flight was cancelled or delayed outside the UK. The CAA will handle complaints from British nationals and non British nationals if the cancellation or delay occurred in the UK. The CAA does not record the nationality or residency in all cases.

In addition the CAA will only handle complaints where a passenger has been unable to reach a resolution with an airline and therefore does not have figures for successful cases where the CAA has not been involved.

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