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Transport written question – answered on 27th June 2012.

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Photo of Andrew Stephenson Andrew Stephenson Conservative, Pendle

To ask the Secretary of State for Transport pursuant to the answer of 18 June 2012, Official Report, column 634W, on transport, whether there is any timescale or target for resolving the nine outstanding claims for reimbursement of expenses; to which airlines these claims relate; and what measures the Department has taken to make affected passengers aware of the support available.

Photo of Theresa Villiers Theresa Villiers The Minister of State, Department for Transport

Of the nine claims cases with the Civil Aviation Authority (CAA) mentioned in the answer of 18 June 2012, CAA have now advised that two have been resolved, and seven remain to be resolved. Of these seven, six are still being pursued by the CAA with the airlines. There is no deadline by which these cases must be resolved and the CAA will continue to engage with the airlines to try to achieve positive outcomes wherever possible. With the remaining case, the expense element is now resolved, but there remains the issue of compensation for the cancelled flight under EC Regulation 261/2004. This aspect of the complaint continues to be investigated by the CAA.

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