Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.Donate to our crowdfunder
HMRC has published complaints information in its annual reports for 2007-08 and 2008-09 and departmental accounts for 2009-10 and 2010-11. Accounts for 2011-12, providing the latest year's information will be published shortly. This information is available on the HMRC website.
Complaints are not specifically recorded as ‘poor service’ but are categorised as: communication, delay, discrimination, loss/damage, misleading advice, mistake/error, policy/legislation, process/system, security incident, staff conduct. For this reason, you are referred to the total complaints received figures.
HMRC takes all complaints seriously and some complaints will take longer to resolve than others.