Energy: Prices

Energy and Climate Change written question – answered on 26th June 2012.

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Photo of Caroline Flint Caroline Flint Shadow Secretary of State for Energy and Climate Change

To ask the Secretary of State for Energy and Climate Change with reference to paragraph three on his Department's consultation on a proposed new power for Ofgem to compel regulated energy businesses to provide redress to consumers, what estimate his Department has made of the number of consumers who have taken individual action in the courts against their energy supplier in the latest period for which figures are available.

Photo of Charles Hendry Charles Hendry The Minister of State, Department of Energy and Climate Change

Consumers who are dissatisfied with their energy company's response to their complaint can refer the matter to the energy ombudsman. The ombudsman received 7,201 complaints about energy suppliers and distributors in 2011-12. This figure is likely to be significantly higher than the number of court actions brought by individuals against their energy supplier, given the greater cost and complexity of pursuing such matters in the courts.

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