NHS: Waiting Times

House of Lords written question – answered on 26th June 2012.

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Photo of Lord Morris of Manchester Lord Morris of Manchester Labour

To ask Her Majesty's Government what information they have on current waiting times for out-patients with pre-booked appointments at NHS hospitals; what monitoring the Department of Health conducts of the administration of out-patient departments; and whether they are satisfied with current arrangements.

Photo of Earl Howe Earl Howe The Parliamentary Under-Secretary of State for Health

The department does not collect information on either the time patients spend waiting in National Health Service hospitals for outpatient appointments or the administration of outpatient departments. It is up to individual hospitals to manage their outpatient departments efficiently, in order to provide high-quality patient-focused services. Patients rightly expect a high standard of care and treatment from the NHS and hospitals need to use information from patient experience surveys to inform improvements in their services.

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