Railways: Gatwick Express

House of Lords written question – answered on 20th June 2012.

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Photo of Lord Laird Lord Laird UUP

To ask Her Majesty's Government what discussions they have had with the operators of the Gatwick Express about improving its reliability, cleanliness, punctuality and customer service in time for the Olympics in July and August.

Photo of Earl Attlee Earl Attlee Lords Spokesperson (Department for Transport), Lord in Waiting (HM Household) (Whip)

The Department for Transport has agreed an Olympic Services Delivery Plan with Southern (which runs the Gatwick Express) that provides for additional trains and customer service arrangements to be put in place during the Games.

In particular, arrangements for signage, security, passenger assistance, queuing arrangements and additional staffing to deal with increased demand have been discussed with the operator, while reliability, cleanliness, and customer service are monitored regularly by the department.

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