Business, Innovation and Skills written question – answered at on 14 June 2012.
To ask the Secretary of State for Business, Innovation and Skills how many complaints about the work of his Department and each of its agencies and non-departmental public bodies were received in (a) 2010-11 and (b) 2011-12; and if he will make a statement.
Formal complaints against the Department are published in the Parliamentary and Health Service Ombudsman's Annual Report.
Information regarding the Department's non-departmental public bodies is not held centrally and could be provided only at disproportionate cost.
I have approached the chief executives of the Insolvency Service, Companies House, the National Measurement Office, the Intellectual Property Office, UK Space Agency, Ordnance Survey, Met Office, Land Registry and the Skills Funding Agency and they will respond to the hon. Member directly.
Letter from Geoff Russell, dated
Thank you for your question asking the Secretary of State, Department for Business, Innovation and Skills how many complaints about the work of his Department and each of its agencies and non-departmental public bodies were received in 2010-11 and 2011-12.
Please be advised of the following figures in respect to complaints received by the Skills Funding Agency:
Letter from Stephen Speed, dated
The Secretary of State for Business, Innovation and Skills has asked me to reply to your question asking how many complaints about the work of his Department and each of its agencies and non-departmental public bodies were received in (a) 2010-11 and (b) 2011-12; and if he will make a statement.
Complaints made to The Insolvency Service about its work were 269 in 2010/11 and 330 in 2011/12.
Letter from David Williams, dated
Thank you for your question addressed to the Secretary of State for the Department of Business, Innovation and Skills asking how many complaints about the work of his Department and each of its agencies and non-departmental public bodies were received in (a) 2010-11 and (b) 2011-12; and if he will make a statement. 108940
The UK Space Agency became an executive agency of the Department for Business, Innovation and Skills on
Letter from Dr Vanessa Lawrence CB, dated
As Director General and Chief Executive of Ordnance Survey, I have been asked to contact you in response to your parliamentary question asking the Secretary of State of the Department for Business, Innovation and Skills, how many complaints about the work of his Department and each of its agencies and non-departmental public bodies were received in (a) 2010-11 and (b) 2011-12.
The total number of complaints received by Ordnance Survey in this time period was:
(a) 2010-11: 594 complaints
(b) 2011-12: 789 complaints
These figures are published in our Annual Reports.
These figures reflect correspondence of many types, including cases which raise issues about the currency and depiction of specific map features of interest to particular individuals, and those which reflect misunderstandings about the nature and scope of Ordnance Survey mapping, as well as complaints about the performance of Ordnance Survey.
Letter from Tim Moss, dated
I am replying on behalf of Companies House to your Parliamentary Question tabled
In 2010/11 Companies House received 24,971 complaints about its work, 11,995 of which were found to be justified after investigation. In 2011/12 the number of complaints was 18,025. 5,700 of these were found to be justified after investigation.
A very substantial number of complaints in 2010/11 were received following the implementation of the new Companies Act. These reduced in 2011/12 as customers became familiar with the Act and Companies House made upgrades to its guidance and services.
Letter from Peter Mason, dated
I am responding in respect of the National Measurement Office (NMO) to your Parliamentary Question tabled on
NMO received one complaint about its work during 2010-11 which fell to be considered under our formal procedures; this complaint was subsequently resolved.
No complaints under the NMO's formal procedures were received in 2011-12.
Letter from John Alty, dated
I am responding in respect of the Intellectual Property Office to your Parliamentary Question tabled 17th May 2012, to the Secretary of State, Department for Business, Innovation and Skills.
The number of complaints received by the IPO are as follows:
a) Total for 2010-11 (Apr-Mar) = 118
(55 Formal, 63 informal) b) Total for 2011-12 (Apr-Mar) = 88
(42 Formal, 46 informal)
Letter from John Hirst, dated
I am replying on behalf of the Met Office to your Parliamentary Question tabled on
The Met Office encourages and records a considerable amount of feedback from the public ranging from helpful comments about how we could improve our services to genuine complaints. We also monitor feedback of various kinds through the press and other media, such as followers on twitter, including some on forecasts not actually made by the Met Office.
All feedback is evaluated and where possible responded to. It is difficult to be precise about the number of genuine complaints made, without going back and analysing all feedback received. However, in 2010-11 and 2011-12 we recorded a total of 2,882 and 3,550 items of feedback respectively.
I hope this helps.
Letter from Annette Davies-Govett, dated
I write on behalf of Land Registry in response to your Parliamentary Question 108940 tabled on
To ask the Secretary of State, Department for Business, Innovation and Skills, how many complaints about the work of his Department and each of its agencies and non-departmental public bodies were received in {a) 2010-11 and (b) 2011-12; and if he will make a statement.
The information regarding the number of complaints received by Land Registry during the specified periods is set out below. For comparative purposes the total number of applications received during each period has also been included. As you can see, the number of complaints received represents significantly less than 1% of applications received overall.
Year | Complaints received | Volume of applications (million) |
2010-11 | 3,217 | 20.5 |
2011-12 | 2,193 | 23.3 |
I hope that you find this information useful.
Yes0 people think so
No0 people think not
Would you like to ask a question like this yourself? Use our Freedom of Information site.