Home Department written question – answered on 11th June 2012.
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To ask the Secretary of State for the Home Department on how many occasions the Identity and Passport Service has not met its obligation in applicable service level agreements on passport postal application turnaround times in each of the last three years.
The performance of the Identity and Passport Service (IPS) against its agreed targets is reported in its annual report. Monthly performance against targets is published on the Home Office website.
Copies of the IPS annual reports for 2009-10 and 2010-11 can be found in the House Library.
The 2011-12 annual report will be published in summer 2012 and a copy will be placed in the House Library.
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