Meters

Energy and Climate Change written question – answered at on 24 April 2012.

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Photo of Mark Pawsey Mark Pawsey Conservative, Rugby

To ask the Secretary of State for Energy and Climate Change how many cases involving smart meters the Energy Ombudsman has dealt with in the last 12 months.

Photo of Charles Hendry Charles Hendry The Minister of State, Department of Energy and Climate Change

The energy ombudsman received 22 cases involving smart meters during the period 1 April 2011 to 19 April 2012. Of these, five complainants failed to return the complaint form to the ombudsman's office and one was outside the ombudsman's terms of reference. Of the remaining 16 cases, eight have been concluded and eight are still in process.

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