Home Department written question – answered at on 28 February 2012.
To ask the Secretary of State for the Home Department what public services her Department delivers online only.
Many of the Home Office's services can be accessed digitally. However, the Home Office does not currently deliver public services online exclusively, with most of our public websites having a paper based application process to support the online service.
Plans are in place to move substantially more of our service delivery online, and consideration is being given as to where it would be appropriate for services to be delivered exclusively online.
Some examples of Home Office plans to move service delivery increasingly online include:
UK Border Agency (UKBA)
Immigration Case Work (ICW) is in the process of moving the visa application process online. The UKBA is moving towards an online business model.
Identity and Passport Service (IPS)
There is already online certificate ordering from IPS/General Registrars Office (GRO). Currently about 95% of certificates are ordered online although this is supported by a paper-based service.
Development of online passport application will move the process of form completion and payment online—although existing paper based channels will remain.
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