Olympic Games 2012: Interpreters

Culture Media and Sport written question – answered on 28th February 2012.

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Photo of Andrew Slaughter Andrew Slaughter Shadow Minister (Justice)

To ask the Secretary of State for Culture, Olympics, Media and Sport what assessment he has made of the (a) effectiveness and (b) usability of his Department's contract with Applied Language Solutions for court translation services; and if he will make a statement.

Photo of Crispin Blunt Crispin Blunt Parliamentary Under-Secretary (Ministry of Justice) (Prisons and Probation)

I have been asked to reply on behalf of the Department for Justice.

There have been an unacceptable number of problems in the first few weeks of the contract and we have made clear to the contractor that this must be changed. The contractor is taking urgent steps to improve performance including providing additional staff to deal with bookings, further targeted recruitment of interpreters in key languages and improvements to the call handling and complaints process.

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