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Post Offices: Pilot Schemes

Business, Innovation and Skills written question – answered on 12th December 2011.

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Photo of Ian Murray Ian Murray Shadow Minister (Business, Innovation and Skills)

To ask the Secretary of State for Business, Innovation and Skills pursuant to the answer of 28 November 2011, Official Report, column 736W, on post offices, what recent discussions he has had with Consumer Focus on the volume of customer transactions in Post Office Local pilots.

Photo of Edward Davey Edward Davey The Parliamentary Under-Secretary of State for Business, Innovation and Skills

Departmental officials and I have regular discussions with Consumer Focus on a range of topics, including matters relating to the post office network. As I explained in my previous answer, the Post Office Local model and the range of services available is currently being piloted across the UK. In May 2011, Consumer Focus published a detailed report, based on independent research, about the Post Office Local model which showed that the model offers over 85% of the range of post office services and that these services account for 97% of total customer transaction volumes across the network.

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