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Energy: Prices

Energy and Climate Change written question – answered on 29th November 2011.

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Photo of Alex Cunningham Alex Cunningham Labour, Stockton North

To ask the Secretary of State for Energy and Climate Change if he will take steps to ensure that all customers can access the best energy deals regardless of their financial situation.

Photo of Charles Hendry Charles Hendry The Minister of State, Department of Energy and Climate Change

Ofgem is responsible for regulating gas and electricity supply, including the rules that govern a supplier's right to block a customer from accessing other gas or electricity deals if an amount remains outstanding on their energy account 28 days after it has been formally demanded. If a customer wishes to switch, their supplier will issue a blocking notice which requires the customer to repay the debt within 30 working days in order for the switch to proceed.

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