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Departmental Publications

Work and Pensions written question – answered on 8th November 2011.

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Photo of Stephen Timms Stephen Timms Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions what estimate he has made of the cost of changing from use of the term customer to the term client in guidance and documentation issued by his Department; and if he will make a statement.

Photo of Chris Grayling Chris Grayling The Minister of State, Department for Work and Pensions

Changing the term customer to claimant was done at no additional cost. Any changes to documents or guidance were implemented when the guidance was due to be updated.

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