To ask the Secretary of State for Business, Innovation and Skills how much his Department has allocated to each telephone helpline funded by his Department in 2011-12; what the purpose is of each such helpline; and how many calls each helpline received in the last 12 months.
In terms of helplines operated by the Department:
0845 015 0010 BIS publications order line has taken 3,238 calls in the last 12 months.
0845 015 0020 BIS publications order line (fax) has taken 88 calls in the last 12 months.
0845 015 0030 BIS publications order line (minicom) has taken 101 calls in the last 12 months.
The United Kingdom Trade and Investment (UKTI) help line has taken 18,475 calls in the last 12 months.