Entitlement to pension credit is dependant on the making of a claim. Where an award of pension credit has been made following a claim, and that award is ended, a further claim will be required before the benefit may be awarded again. This will enable up-to-date details of the claimant’s circumstances to be established before a further award is made.
Pension credit may be claimed in writing or by telephone. It is not therefore always necessary for an individual to complete an application form themselves as the initial claim and any subsequent claims may be made by telephone. Where applying by telephone or in writing is difficult for the claimant, it may be possible to arrange a visit in order to take the claim.
Where a claim is made by telephone, but all the information needed to decide the claim is not provided at that time, that claim will be defective. In that case, the person making the claim will be given the opportunity to provide the necessary information, and if that information is provided within one month or a longer period as may be considered reasonable, the claim is treated as if it were made on the original date.