(i) The actual average clearance time (AACT) is measured from the date on which all evidence is received to enable a decision to be made.
(ii) We have taken a second claim for PC to mean a new claim. When a person's earnings extinguish their entitlement to PC, their claim to PC is closed. When their employment ends they should contact the Pension Service to make a new claim.
Management Information System Programme (MISP)