Pension Credit

Work and Pensions written question – answered on 13th October 2011.

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Photo of Frank Field Frank Field Labour, Birkenhead

To ask the Secretary of State for Work and Pensions what the average time was between a person making their (a) first and (b) second claim for pension credit and receiving a decision in the latest period for which figures are available.

Photo of Steve Webb Steve Webb The Minister of State, Department for Work and Pensions

The actual average clearance time (AACT) for all first and second claims for pension credit (PC) is 10.3 days. This is based on current year to date information from April 2011 to September 2011.


(i) The actual average clearance time (AACT) is measured from the date on which all evidence is received to enable a decision to be made.

(ii) We have taken a second claim for PC to mean a new claim. When a person's earnings extinguish their entitlement to PC, their claim to PC is closed. When their employment ends they should contact the Pension Service to make a new claim.


Management Information System Programme (MISP)

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