Work and Pensions written question – answered at on 12 October 2011.
To ask the Secretary of State for Work and Pensions if he will give the Soldiers, Sailors, Airmen and Families Association and its local offices the same level of telephone and email access to his Department and its associated public bodies as other voluntary agencies which assist people with welfare and benefit issues.
DWP works closely with many organisations which provide support to vulnerable people. We would be happy to work with the Soldiers, Sailors, Airmen and Families Association to assist our service personnel with employment, welfare and benefit issues. Guidance to our staff on disclosing information to voluntary organisations that work with our claimants is contained in our ‘Working with Representatives’ guidance on the DWP website. This guidance applies equally to staff of SSAFA as any other advice organisation.
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