House of Lords written question – answered at on 11 October 2011.
To ask Her Majesty's Government what is the turn-around time for new applications for each of the existing benefits and tax credits that will be consolidated into the universal credit.
Universal credit is expected to be introduced in October 2013, and individuals will be migrated to universal credit over the subsequent four years. It is too early in the system development process to detail the turn around time for new applications to universal credit.
Nevertheless, maximising service efficiency lies at the heart of our modern, multichannel business delivery proposals for universal credit. Most claimants will contact and transact with us through digital channels, claiming and managing their business with us online, supported by smaller, expert face-to-face and telephony channels offering redesigned, streamlined products and services. This more automated system will help DWP delivery universal credit more efficiently.
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