Business, Innovation and Skills written question – answered at on 10 October 2011.
To ask the Secretary of State for Business, Innovation and Skills how much funding he has allocated to each telephone helpline operated by his Department in 2011-12; and what the purpose is of each such helpline.
holding answer
The Department supports a number of help lines—including the Pay and Work Rights Helpline and the Business Link advice line. In terms of help lines operated by the Department the answer is as follows:
The Department operates a central Department for Business, Innovation and Skills (BIS) inquiry line (020 7215 5000) at a cost of approximately £19,000 per annum to provide businesses and members of the public with advice on the work of the Department and to connect callers to BIS officials. Additionally we operate three other help lines:
0845 015 0010 BIS publications order line
0845 015 0020 BIS publications order line (Fax)
0845 015 0030 BIS publications order line (Minicom) at a total cost to date this year of approximately £150.
United Kingdom Trade and Investment (UKTI) a joint Department for Business, Innovation and Skills and Foreign and Commonwealth Office body, operate a help line with an approximate cost of £24,500 per annum. All figures noted, apply to rental and maintenance costs and exclude staff costs.
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