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Home Department written question – answered on 20th July 2011.

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Photo of John Martin McDonnell John Martin McDonnell Labour, Hayes and Harlington

To ask the Secretary of State for the Home Department what guidance is given to staff of her Department on the steps to take in the event of a facial recognition equipment failure at border security control.

Photo of Damian Green Damian Green The Minister for Immigration

Staff are instructed to log a call with the helpdesk, who will assess the severity of the fault and send an engineer if appropriate. If fewer than three gates in a bank of five are available for use, staff will close the bank and direct passengers to the manual control. This fault reporting procedure follows the same process as for other IT equipment used at the Border.

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