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To ask the Secretary of State for Transport what research he has (a) commissioned and (b) evaluated on whether ticket machines offer all tickets offered for sale by train operating companies, including the cheapest available for travel.
No research has been commissioned recently but the studies undertaken by Passenger Focus (including those undertaken in conjunction with train operators) have informed discussions at all levels, including the independent McNulty Value for Money study. The industry needs to improve its ticket machines and to ensure that passengers are properly informed about the ticket choices available. We will continue to challenge the industry to do that including through our fares review and the White Paper on the future of the rail industry which we intend to publish in November.