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The Government launched a consultation on Institutional Changes for the Provision of Consumer Information, Advice, Education, Advocacy and Enforcement on
The majority of supercomplaints are used to highlight structural market failings where further analysis is necessary and, as a result, the consultation proposes that they should be handled by the CMA. It may be appropriate also to have a process by which designated consumer bodies could simply request enforcement action.
The consultation asks for views on the suggestion that the proposed Trading Standards Policy Board would receive such supercomplaints.