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Consumer Markets Authority

House of Lords written question – answered on 7th July 2011.

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Photo of Baroness Hayter of Kentish Town Baroness Hayter of Kentish Town Labour

To ask Her Majesty's Government whether super-complaints submitted by designated consumer bodies under the Enterprise Act 2002 will be investigated by the proposed Consumer Markets Authority from April 2013.

Photo of Baroness Wilcox Baroness Wilcox The Parliamentary Under-Secretary of State for Business, Innovation and Skills

The Government launched a consultation on Institutional Changes for the Provision of Consumer Information, Advice, Education, Advocacy and Enforcement on 21 June 2011 which included proposals for the ways that supercomplaints would be handled if the proposed Competition and Markets Authority is established.

The majority of supercomplaints are used to highlight structural market failings where further analysis is necessary and, as a result, the consultation proposes that they should be handled by the CMA. It may be appropriate also to have a process by which designated consumer bodies could simply request enforcement action.

The consultation asks for views on the suggestion that the proposed Trading Standards Policy Board would receive such supercomplaints.

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