Communities and Local Government written question – answered at on 13 June 2011.
To ask the Secretary of State for Communities and Local Government what steps his Department takes to monitor the performance of the free adjudication services operated by the three tenancy deposit protection schemes.
The three Tenancy Deposit Protection scheme providers are required to submit monthly reports on key performance indicators, which cover the dispute resolution process, under the terms of their Service Concession Agreements with my Department. In addition, the Department holds quarterly monitoring meetings with each of the scheme providers at which any performance issues can be discussed.
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