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Taxation: Self-assessment

Treasury written question – answered on 13th June 2011.

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Photo of Jason McCartney Jason McCartney Conservative, Colne Valley

To ask the Chancellor of the Exchequer how many HM Revenue and Customs telephone advisers were available to deal with taxpayer queries related to self-assessment tax returns on average in each day of the latest period for which figures are available.

Photo of David Gauke David Gauke The Exchequer Secretary

The majority of calls to HMRC from customers with self-assessment queries are routed through a virtual network of centrally managed contact centres to advisers who are able to deal with a wide range of both self-assessment and PAYE queries. Consequently HMRC is unable to disaggregate the number of advisers available to deal specifically with queries related to self-assessment tax returns from those available to deal with other inquiries.

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