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Departmental Telephone Services

Work and Pensions written question – answered on 13th June 2011.

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Photo of Madeleine Moon Madeleine Moon Labour, Bridgend

To ask the Secretary of State for Work and Pensions whether telephone conversations with benefit claimants made in the course of his Department's pilot projects are recorded; and if he will make a statement.

Photo of Chris Grayling Chris Grayling The Minister of State, Department for Work and Pensions

The Department for Work and Pensions’ (DWP) policy has recorded all pilot project calls.

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