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From April 2010 to date, compliance inspectors received an average of 22 days training. Registration assessors received an average of 17 days.
Managers have pre-training discussions with their staff to agree training objectives. Following training, the CQC's Learning and Development team receives feedback from trainers, staff and managers on the content, relevance and presentation of training.
Following training, staff take learning back into the work place as practical application. Changes and improvements to practice are monitored through performance and development review, and staff 1:1 processes. Additional support for the practical application of training is provided through peer group discussions about best practice and application and a local buddy system. Work is nationally and locally quality checked against standards.
The CQC has made improvements to the process for obtaining feedback on training through performance and development review discussions, and to identify the training gaps that exist.