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Mental Health Services: Complaints

Health written question – answered at on 27 April 2011.

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Photo of Simon Wright Simon Wright Liberal Democrat, Norwich South

To ask the Secretary of State for Health how many complaints each mental health trust in England received in each of the last five years.

Photo of Simon Burns Simon Burns The Minister of State, Department of Health

The following table shows the total number of complaints received by mental health trusts in England in each of the last five years.

Hospital and community health services: written complaints by mental health organisation; England as at 1 April to 31 March each year
2005-06 2006-07 2007-08 2008-09 2009-10
England 95,047 90,801 87,080 89,139 101,077
Of which:
All mental health organisations 7,913 8,222 7,260 7,226 9,617
2Gether NHS Foundation Trust RTQ 81 71 89 51 n/a
5 Boroughs Partnership NHS Foundation Trust RTV 121 138 133 124 140
Avon and Wiltshire Mental Health Partnership NHS Trust RVN 217 212 217 204 233
Barnet, Enfield and Haringey Mental Health NHS Trust RRP 230 233 196 184 212
Bedfordshire and Luton Mental Health And Social Care RV7 84 114 98 45 74
Berkshire Healthcare NHS Foundation Trust RWX 121 123 n/a 96 82
Birmingham and Solihull Mental Health NHS Foundation Trust RXT 341 333 241 295 257
Bradford District Care Trust TAD 175 76 52 62 76
Calderstones Partnership NHS Foundation Trust RJX 68 70 76 87 136
Cambridgeshire and Peterborough NHS Foundation Trust RT1 43 49 63 n/a n/a
Camden and Islington Foundation Trust TAF 190 174 153 n/a n/a
Central and North West London NHS Foundation Trust RV3 182 228 206 206 194
Cheshire and Wirral Partnership NHS Foundation Trust RXA 69 62 n/a 58 46
Cornwall Partnership NHS Foundation Trust RJ8 146 195 119 86 173
Coventry and Warwickshire Partnership NHS Trust RYG * 111 86 101 118
Cumbria Partnership NHS Foundation Trust RNN 44 46 38 66 61
Derbyshire Mental Health Services NHS Trust RXM 86 110 111 93 373
Devon Partnership NHS Trust RWV 98 107 135 120 391
Dorset Healthcare NHS Foundation Trust RDY 101 55 n/a n/a n/a
Dudley and Walsall Mental Health Partnership NHS Trust RYK * * * 66 139
East London NHS Foundation Trust RWK 225 152 252 255 230
Greater Manchester West Mental Health NHS Foundation Trust RXV 62 78 n/a n/a n/a
Hampshire Partnership NHS Foundation Trust RW1 108 125 142 99 195
Hertfordshire Partnership NHS Foundation Trust RWR 93 97 n/a 137 204
Humber NHS Foundation Trust RV9 34 35 44 87 76
Kent and Medway NHS And Social Care Partnership Trust RXY * 260 194 149 194
Lancashire Care NHS Foundation Trust RW5 395 399 249 243 174
Leeds Partnership NHS Foundation Trust RGD 114 103 98 92 56
Leicestershire Partnership NHS Trust RT5 187 287 229 230 223
Lincolnshire Partnership NHS Foundation Trust RP7 97 80 95 79 166
Manchester Mental Health and Social Care Trust TAE 159 190 141 140 149
Mersey Care NHS Trust RW4 498 408 249 406 342
Norfolk and Waveney Mental Health NHS Foundation Trust RMY 18 17 28 18 320
North East London NHS Foundation Trust RAT 140 118 112 n/a 58
North Essex Partnership NHS Foundation Trust RRD 127 122 106 81 400
North Staffordshire Combined Healthcare NHS Trust RLY 68 67 54 61 84
Northamptonshire Healthcare NHS Foundation Trust RP1 109 136 108 148 123
Northumberland Care Trust TAC 28 50 26 26 41
Northumberland, Tyne and Wear NHS Foundation Trust RX4 * 171 135 128 282
Nottinghamshire Healthcare NHS Trust RHA 421 378 447 418 625
Oxfordshire and Buckinghamshire Mental Health NHS Foundation Trust RNU 77 150 145 n/a 129
Oxfordshire Learning Disability NHS Trust RHX 21 15 7 7 25
Oxleas NHS Foundation Trust RPG 120 n/a 115 96 85
Pennine Care NHS Foundation Trust RT2 163 153 130 128 146
Rotherham Doncaster and South Humberside Mental Health NHS Foundation Trust RXE 37 51 46 58 86
Sandwell Mental Health NHS and Social Care Trust TAJ 40 33 23 17 51
Sheffield Health and Social Care NHS Foundation Trust TAH 130 95 117 68 79
Somerset Partnership NHS Foundation Trust RH5 121 102 92 64 62
South Downs Health NHS Trust RDR 322 102 113 168 89
South Essex Partnership University NHS Foundation Trust RWN 147 n/a n/a n/a n/a
South London and Maudsley NHS Foundation Trust RV5 520 553 474 518 520
South Staffordshire and Shropshire Healthcare NHS Foundation Trust RRE 131 105 135 114 178
South West London and St George's Mental Health NHS Trust RQY 160 180 220 280 237
South West Yorkshire Partnership NHS Foundation Trust RXG 52 104 112 104 97
Suffolk Mental Health Partnership NHS Trust RT6 103 98 95 116 120
Surrey and Borders Partnership NHS Foundation Trust RXX 142 102 98 103 115
Sussex Partnership NHS Foundation Trust RX2 * 141 261 264 565
Tavistock and Portman NHS Foundation Trust RNK 15 18 n/a n/a n/a
Tees, Esk and Wear Valleys NHS Foundation Trust RX3 * 101 96 104 111
West London Mental Health NHS Trust RKL 261 297 240 220 243
Worcestershire Mental Health Partnership NHS Trust RWQ 71 42 19 56 32
n/a = Not available.

'*' = Not applicable.

Notes:

1. Data from foundation trusts are returned on a voluntary basis and therefore data for some trusts are unavailable.

2. Sussex Partnership NHS Foundation Trust, Tees, Esk And Wear Valleys NHS Foundation Trust, Northumberland, Tyne And Wear NHS Foundation Trust and Kent And Medway NHS And Social Care Partnership Trust were all formed in April 2006.

3. Dudley and Walsall Mental Health Partnership NHS Trust was formed in October 2008.

4. Coventry And Warwickshire Partnership NHS Trust was formed in 2006.

Source:

Health and Social Care Information Centre, Workforce and Community dataset KO41a

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