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To ask Her Majesty's Government what is the additional value of independently auditing train operator systems at the same time as conducting the independent National Passenger Survey; and how much is spent on independently auditing train operator systems.
Service quality management systems that are set out in franchise agreements may be audited independently at the Secretary of State's request, at the franchisee's cost. Typically this right of audit would be used if there were concerns about the delivery of contracted outputs. Some older franchise agreements require passenger charter data published by train operators to be independently audited in order to ensure accuracy, at the franchisee's cost. The department does not keep a record of how much is spent by franchisees on such audits.