Poverty: Families

Work and Pensions written question – answered on 16th February 2011.

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Photo of Stephen Lloyd Stephen Lloyd Liberal Democrat, Eastbourne

To ask the Secretary of State for Work and Pensions what discussions he has had with service users to inform the development of universal credit proposals; and to what extent those proposals take into account the needs of low-income families.

Photo of Chris Grayling Chris Grayling The Minister of State, Department for Work and Pensions

The Department is committed to involving customers at every stage of the design and delivery of universal credit. We have an ongoing programme of customer insight work and have already held a number of focus groups with a broad range of benefit and tax credit customers (who will be the service users of universal credit), including low-income families.

The ongoing programme of user-centred design activity, which is being conducted jointly with customers, means that the Department will continue to ensure that the delivery of universal credit is designed around specific customer needs.

The research findings have not been published, as the analysis is not yet complete. They are also covered by the policy advice exemption from publication.

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