Work and Pensions written question – answered at on 9 February 2011.
To ask the Secretary of State for Work and Pensions if he will estimate the average length of a call, including the time spent on hold, to his Department's 0800 2888 777 number for contacting ATOS in relation to work capability assessments.
Atos Healthcare has confirmed that the current average call length including hold is two minutes 49 seconds. The timing is within agreed contract standard but work is ongoing to help Atos improve upon this.
Yes0 people think so
No0 people think not
Would you like to ask a question like this yourself? Use our Freedom of Information site.