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Departmental Telephone Services

Work and Pensions written question – answered on 3rd February 2011.

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Photo of Tom Greatrex Tom Greatrex Shadow Minister (Scotland)

To ask the Secretary of State for Work and Pensions if he will estimate the average number of calls per (a) day, (b) week and (c) month to his Department's 0800 2888 777 number for contacting Atos in relation to work capability assessments.

Photo of Chris Grayling Chris Grayling The Minister of State, Department for Work and Pensions

Atos Healthcare has confirmed that the average number of inbound calls relating to work capability assessments are:

(a)-2,002 per day

(b)-14,014 per week

(c)-56,056 per month

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