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A key priority for the Department around the provision of customer information is to ensure that it is both accurate and up-to-date across both online and offline channels.
The information on departmental websites, including Directgov since the Jobcentre Plus website closed, is subject to the Accuracy of Information framework. This framework is audited by the Department's Risk Assurance Division (RAD) who seek assurance from the nominated Senior Responsible Office (SRO) within the Department that information is correct. The Department, in turn, seeks assurance from the businesses, including Jobcentre Plus, that information is correct.
The Department's content on Directgov is reviewed annually, or more frequently if, for example, a policy changes. The review process requires the owner of the policy to confirm the accuracy of the information developed by them, or in collaboration with them, before it is published on Directgov. Responsibility for obtaining this assurance rests with DWP Communications.
Content on Businesslink is also reviewed by policy owners at least once a year or more frequently if, for example, a policy changes.