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Highways Agency: Telephone Services

Transport written question – answered on 24th January 2011.

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Photo of John Woodcock John Woodcock Shadow Minister (Transport)

To ask the Secretary of State for Transport whether his Department has set a target for reducing the number of calls to the Highways Agency public helpline which are unanswered.

Photo of Mike Penning Mike Penning The Parliamentary Under-Secretary of State for Transport

holding answer 21 January 2011

The Highways Agency information line (0300 1235000) has an internal target to have no more than 10% of calls abandoned where the customer has waited for at least one minute. Despite recent demand the current rate of abandoned calls for the year to date stands at 6.3%, well within target.

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