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Railways: Standards

Transport written question – answered on 24th January 2011.

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Photo of Mike Weatherley Mike Weatherley Conservative, Hove

To ask the Secretary of State for Transport how much each train company paid in compensation as a result of service delays in (a) 2007, (b) 2008 and (c) 2009.

Photo of Theresa Villiers Theresa Villiers The Minister of State, Department for Transport

The Department for Transport does not hold this information in the form requested.

Train companies pay compensation to passengers for delays and other matters arising from poor service, under the terms of their passengers' charters. The terms of each operator's passengers' charter are set out in their respective franchise agreements.

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