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Jobcentre Plus monitor the average time taken to process changes of circumstance via internal measurement indicators using an Average Actual Clearance Time (AACT) for each benefit.
AACT measures the average number of working days we take to process changes of circumstance. The measure starts when the notification is received in Jobcentre Plus and ends when the relevant details have been recorded.
You have asked for details for claimants resident in Makerfield constituency these are not processed at Makerfield Benefit Delivery Centre (BDC) they are dealt with by Bolton BDC. Makerfield BDC processes claims made in London.
The following table shows the latest AACT performance for changes of circumstance at both a national level and for those processed in Bolton BDC.
|Change of circumstance : Average Actual Clearance Time|
|April||May||June||July||August||September||Octobe r||November||December||Year to date|
|Employment and support allowance||3.4||2.8||2.8||3.0||3.0||2.9||3.2||3.3||3.0||3.3|
|Employment and support allowance||2.8||2.6||3.0||2.4||4.3||4.0||3.7||3.2||3.1||3.2|
|Source: Management Information System Programme (MISP). MISP is the departmental performance management, data capture and reporting tool. This type of internal management information does not form part of the official statistics outputs that are released by the Department in accordance with the UK Statistics Authority's Code of Practice.|
In PDCS we have taken your question to mean what is the average number of working days it takes us to process a notification of change of circumstances. The way in which management information is captured means that we are unable to provide what the average time taken to process notification of changes of circumstance of benefit claimants resident in Makerfield constituency. However we are able to provide information nationally in the following table:
|Year to date Average Actual Clearance Time, as at December 2010|
|Pension credit changes||6.5|
|Disability living allowance supersessions||39.0|
|Disability living allowance SofS supersessions||25.0|
|Disability living allowance maintenance||2.3|
|Attendance allowance supersessions||24.5|
|Attendance allowance SofS supersessions||26.2|
|Attendance allowance maintenance||1.9|
|Carer's allowance maintenance||8.9|
|Notes: 1. A supersession is where the customer raises questions about entitlement to DLA/AA e.g. there has been a change of circumstances and they require more help with personal care or getting about. 2. A Secretary of State Supersession (SofS) is undertaken when information is received that raises questions about a customer's entitlement to DLA or AA. 3. Maintenance is where the customer reports a change of personal circumstances such as a change of address or bank account etc. 4. The Average Actual Clearance Time (AACT) target measures the average number of days we take to process changes of circumstances. The purpose of the target is to make sure that our customers' changes of circumstances are processed in a reasonable length of time. 5. The AACT is calculated by dividing the total number of days taken to clear cases by the total number of cases cleared. Example: Total number of working days taken to clear cases is 150; total number of cases cleared is 50. Therefore the average clearance time is 150/50 = 3. Source: Department for Work and Pensions-PDCS Management Information Statistics.|
Information for the average time taken to process notification of changes of circumstances for state pension changes is not captured however we can tell you that the target is 95% in 15 days and the year to date figure for December 2010 is 94.9%.