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NHS 111

Health written question – answered on 18th January 2011.

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Photo of Stephen Mosley Stephen Mosley Conservative, City of Chester

To ask the Secretary of State for Health what methodology will be used by Sheffield University to evaluate the effectiveness of the NHS 111 helpline pilots.

Photo of Simon Burns Simon Burns The Minister of State, Department of Health

The NHS 111 pilots will be evaluated using a baseline and change methodology, alongside comparison with control sites. It combines qualitative and quantitative methods, including a population survey, user survey, analysis of service usage, and performance data from the NHS 111 pilots. The evaluation will also be informed by qualitative staff interviews and workshops.

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