Cabinet Office written question – answered on 24th November 2010.
Cabinet Office guidance "Ombudsman Schemes-Guidance for Departments" provides advice to Departments when setting up Ombudsman schemes or similar complaint-handling schemes, including the use of the term 'Ombudsman'.
A copy of the guidance has been placed in the Library of the House and can also be accessed on the Cabinet Office website at:
http://download.cabinetoffice.gov.uk/ombudsman/ombudsman-schemes-guidance.pdf
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