UK Trade and Investment: ICT

Business, Innovation and Skills written question – answered on 24th November 2010.

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Photo of Julian Smith Julian Smith Conservative, Skipton and Ripon

To ask the Secretary of State for Business, Innovation and Skills what client relationship management system is used by UK Trade and Investment; and what access other Government Departments have to that system.

Photo of Mark Prisk Mark Prisk The Minister of State, Department for Business, Innovation and Skills

UK Trade and Investment uses Infor's Epiphany Customer Relationship Management system. This system is accessible to UKTI staff in the UK and overseas and in addition to Business, Innovation and Skills (BIS), Foreign and Commonwealth Office (FCO) and Ministry of Defence (MOD) staff who have a business need to access customer data.

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